FAQs Archive - The City Wide Group

Q: What warranty do you offer on North York waterproofing work?

City Wide Group is the only waterproofing company in Toronto and the GTA to offer a real, fully transferable lifetime warranty. Your warranty certificate transfers to any future owner of the property, meaning the protection follows the home, not just the original homeowner. This adds measurable value when selling your North York property.

Q: Will basement waterproofing stop flooding during heavy rain?

A properly installed waterproofing system, particularly when combined with a sump pump and functioning weeping tile, significantly reduces the risk of flooding. Note that sewer backup events require a separate backwater valve installation; a comprehensive waterproofing system provides the best available protection for North York homes against infiltration from groundwater and surface water.

Q: Is waterproofing safe for older North York homes with block foundations?

Yes in fact, older homes with concrete block or stone foundations benefit most from professional waterproofing. These foundation types are more porous than poured concrete and often have deteriorated mortar joints that allow water to seep through. Our team has extensive experience with the older housing stock common throughout Willowdale, Don Mills, and Bathurst Manor.

Q: How long does basement waterproofing take?

Most residential projects in North York are completed within 1 to 3 days, depending on the method used and the linear footage being treated. Larger scopes or properties requiring permits may take longer. We provide a clear timeline in your written estimate.

Q: Is exterior or interior waterproofing better for my North York home?

Exterior waterproofing is the more comprehensive, long-term solution it stops water before it contacts your foundation. Interior waterproofing manages water that has already reached the wall and is a practical option when exterior access is restricted (e.g., limited lot space, close neighbours, or interlock/landscaping). Our team recommends the right approach based on your property's specific conditions.

Q: How do I know if my North York basement needs waterproofing?

Common signs include water stains or damp patches on foundation walls, white mineral deposits (efflorescence), a persistent musty smell, visible cracks in the foundation, peeling paint, or water pooling on the floor after rain. Many North York homes with original 1950s–1970s drainage systems are overdue for evaluation even without visible symptoms.

Q: What kind of maintenance do waterproofing systems require?

Most exterior membranes and drainage systems are designed to work quietly in the background with minimal attention. However, sump pumps, backup systems, and surface drainage should be checked periodically to ensure everything is functioning as intended. During our final walkthrough, we explain any maintenance items that apply to your specific system.

Q: Does basement waterproofing help with flood prevention?

Yes. While no system can control extreme weather or municipal infrastructure, proper waterproofing, sump pump installation, backwater valves, and drainage improvements all work together to reduce the risk of water entering your home during heavy storms.

Q: How is basement waterproofing different from general foundation repair?

Foundation repair focuses on structural stability—addressing cracks, settlement, or movement. Waterproofing focuses on keeping water out and controlling moisture. In many cases, the two go together: we may repair structural issues and then add waterproofing and drainage so the same water pressures don’t cause new problems down the line.

Q: Do I need a permit for basement waterproofing or underpinning?

Permits are typically required for underpinning and structural changes, and sometimes for certain types of exterior work, depending on your municipality. City Wide Group can advise you on what is required and help ensure all work is completed in compliance with local building codes and regulations.