Reputation Matters

01 Reputation Matters

When you need to have work done on your home or business you want to make sure you are dealing with a reputable company.

Do they have insurance, are their workers covered by WSIB, what do the Better Business Bureau think about them, what do their customers think of them, what is the value of their warranty and are they a bondable contractor?

You are entrusting your property to the hands of someone else. When your home or place of business needs a project like waterproofing the basement, you know it isn’t likely to be a quick task and contractors are going to be coming and going for several days. You should only deal with a company that can assure you that they will treat your property like their own.

Make sure you do your homework before having someone do work on your home! There are several on-line sources to check the references for your short-listed contractors:

Testimonials

Read the customer testimonials on their website; talk to your neighbours about their experiences

Any reputable company will have a customer testimonial page on their website. It will give you an idea of the type of service people have received and how satisfied they are with the company in question. You’ll read about how happy customers were with the company’s sales or estimation representative, the work team, how polite they were, and how clean they left the site.

City Wide Group has a solid list of satisfied customer testimonials on its website. You will read about the professional service from start to finish on their foundation waterproofing projects.

Independent References

References

Search for independent references on such rating sites such as HomeStars or Google+

Companies profiled on HomeStars receive a “Verified” badge which indicates they have been screened for: criminal records, credit, licensing and HST registration. You are dealing with a company that has been fully checked out as safe to have in your home.

City Wide Group received 95% rating from HomeStars and has been a winner of their “Best” ranking in five different years.

Better Business Bureau

Check the BBB rating for the company you plan to use

The BBB rating is based on 12 different factors including how a company handles complaints, the type of business and the time it’s been in business, transparent business practices, how it honours its commitments to the BBB, licensing and government actions, and advertising issues. The BBB does not endorse any particular company but you can check to see if the company you are considering has a rating.

City Wide Group received an A+ rating from the Better Business Bureau. You can be confident that you are dealing with a company who will respond to your concerns.

Consumer Choice Awards

Awards

Established in 1987, the Consumer Choice Awards recognize business excellence in small and medium sized businesses. They conduct independent market research surveys to determine brand reputation, customer satisfaction and business excellence.

The City Wide Group has won the Consumer Choice Award for 21 consecutive years — a sure indication that they have provided outstanding service.

Be sure to only work with companies that are fully insured and registered with the Workplace Safety and Insurance Board. All City Wide Group employees are covered by the WSIB. City Wide Group carries $5,000,000. in General Liability coverage, with stated riders for excavation, shoring and underpinning (AVIVA Insurance)

Finally, if you are a commercial entity, you will want to know your company has a performance or contract bond to make sure your business is fully protected. (Echelon insurance provides bonding on a stated basis). This is particularly important protection when your bottom line can be impacted by a failure by others to perform.

In addition to reputation, you want to be sure the work is covered under warranty that will protect you financially should something go wrong in the future. That’s where a life-time fully transferable guarantee comes into play. City Wide Group is one of the only basement waterproofing companies to offer this kind of guarantee that the job has been done right from start to finish. You can be sure of their work.