Customer Recommendations 2011


Archived Customer Recommendations / Testimonials

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Basement Waterproofing Tom Wong from North York

I have recently hired City Wide to provide waterproofing service to my North York home. My decision to hire Harry and his crew is based on a comprehensive review of reputable waterproofing companies and ratings from consumer agencies such as Consumers Choice Award and Homestars. After a thorough examination of the completed work, I understand why City Wide was the recipient of Consumers Choice Award year after year. The job was really well done with attention to details. For example, the area was carefully regraded to ensure proper drainage, shrubs were trimmed and replanted, gates were reinstalled and carefully realigned to ensure proper operations, and the entire area was thoroughly cleaned up with no debris left behind. Harry and his crew have also installed additional waterproofing coverage to ensure the leakage problem is adequately addressed and installed a new window well to safegauard against water leakage through the window. All these additional jobs were done without extra cost to the customer. Their desire to do the job properly and doing it right the first time demonstrate that they truly have the customers' best interest in mind. Thanks Harry.

Nov 29, 2011

Waterproofing E. Murphy

City Wide completed an extensive waterproofing project on my house. The team worked tirelessly for 9 days, arriving everyday att 7:30 am and working til after 5pm. There was a lot of landscaping/interlock which had to be removed and replaced which was done to perfection. The work team also did a couple of repairs which were not in the contract. They went over and above the call of duty to make sure that everything was satisfactory. Well done! and Thank you.

Nov 28, 2011

Waterproofing the house George from North York

Just wish to give my experience with City Wide Group Dealing with Chris was very positive and professional. The cost of the project was reasonable given the quotes from other highly recommended companies. The work by Joseph and his crew was excellent. The crew was always polite and did a fantastic job. The job was done within the time and the job site was left very clean. We highly recommend dealing with Chris and City Wide Group

Nov 27, 2011

Waterproofing Foundation SJC from Richmond Hill

City Wide Group exceeds expectations on all fronts. Professional from the moment you call to the moment they complete the job. Pricing rationale is well explained, a thorough and accurate quotation is provided and a hard working, responsible crew executes the job. In and out on time and right on quote. The worksite looked cleaner when they left then when they arrived. Will have no hesitation whatsoever in having City Wide Group do more work on our home when needed.

Nov 18, 2011

Wet basement repaired Vicky from Etobicoke

I hired CityWide Group amongst the waterproofing companies in Toronto because of their experience and professionalism. These traits were carried through from beginning to end. I will use again if I ever need to, and will refer them to friends and family. Thank you for a great job.

Nov 18, 2011

Basement Waterproofing Tamara from Toronto

Yesterday City Wide Group completed work to waterproof the basement of our 80 year old home. From our first contact with Harry, to the work crew being onsite, through to seeing the final product - we have been impressed. Harry responded quickly to our request for an onsite assessment and quote, spoke to us in plain language, helped us made an informed decision and made sure the work was done right and within the agreed upon timeframe. For anyone reading this review - know that I have never taken the time to actually provide public feedback in this manner. Our experience with City Wide was exceptional - it truly met our high expectations.

Sep 28, 2011

Waterproofing a 43 foot foundation wall to a depth of 8.5 feet and removed a concrete patio Eric from North York

On September 9, 2011 we completed our waterproofing project. We would highly recommend this company. They listened to our concerns, they worked quickly and efficiently and they were respectful towards us and our property. We felt that they did a super job and so we are providing this feedback. Chris, along with Jacob and his crew made this a positive experience for us and we have no reservation in highly recommending this company.

Sep 12, 2011

Water proofing basement, interlocking outside graham from Toronto

We had Harry and his crew do some water proofing on our basement and a bunch of interlocking outside. Great quality work and customer service. Hope we don't need them again, but would not hesitate to use them if we did.

Sep 08, 2011

repairing leaking basement (two sides of house) susan nolan from Scarborough

I had another company working in our basement to fix the leaks,they were injecting a solution into the leaks saying this would stop leaking and I did not have to have the basement dug out from around our home. The injection did not work as they said. In the end I called City Wide Group and Im so thankful I did The men working were so kind and professional, as was the owner Harry Cavan, We are so happy with the work done, I would recommend them 100 percent. Thanks to you all for such a great job.Susan Nolan.

Sep 08, 2011

Foundation waterproofing John Di Fruscia from Toronto

All previous feedback was homestars was right on!! Chris and his crew did a fantastic job. I am very pleased with the quality of work and clean-up performed by his crew. These guys will leave your place cleaner than when they get there. I I had 130 year old home foundation waterproofed. While we ran into some unexpected work, Chris worked with me to make sure that my concerns were all addressed. His crew even did additional work that was not in scope (filled a trench that I previously dug) It is very important to let Chris know right away when you have any concerns as he will do fantastic job managing your expectations.

Sep 06, 2011

Basement Waterproofing Don from Etobicoke

Excellent job. The crew that worked at my house was great. They did an excellent job of cleaning after a dirty job. PS Chris the sales rep promised me the best boys on his team, and he came through as promised. Thanks!

Sep 06, 2011

Foundation Waterproofing Charlie from Bridlewood

Over the last couple of months we have discovered foundation leaks in two different areas of our house which is about 50 years old. The first time we picked City Wide Group out of the internet. Harry arrived promptly to give us a quote. His crew arrived when promised and did a very thorough job ... on time and on cost. When they were finished they cleaned up and the site looked like nothing had happened there. Harry waited a week before coming back tho collect his payment ... in case there were any issues. When we discovered a second leak on the other side of the house we called CWG again. Chris (Harry's son) came by to quote ... and we had the same excellent experience all over again. They deliver on time and on cost ... and their crews are friendly, hard working and thorough.

Sep 05, 2011

Waterproof stone foundation of 90 year old house Edward from Toronto

CWG did an excellent job to waterproof our 90+ year old house with a stone foundation. The crew was extremely diligent, friendly, and they cleaned up the site at the end of each day and left it the same as before when the job was done. Harry personally came to the site several times during the project and for the final inspection. Frank, the crew leader, was great at directing his team which worked so efficiently and effectively that I was amazed at how organized and disciplined they were without tripping over each other. Harry was very reachable and answered all of my telephone calls and questions. Our neighbour had a concern about the work being done at our house and Harry quickly came over to meet with them and explain how the job was being performed. Frank and his Polish crew was fantastic and by the end of the project, I was speaking a bit of Polish that I learned from them! THANK-YOU Harry, Frank and his team for protecting our 90 year old foundation which I am certain will last for at least another 90 years!

Sep 01, 2011

waterproofing basement Ciprian from Ajax

We have a crack in the foundation wall which leaks whenever there is a heavy rain. My concern with the waterproofing job was that the work on the side of the house meant taking out the interlock pavement and stairs, taking apart my flower bed and putting it back again after work is done. Chris and I discussed the options and set up the date for the work. He estimated the work would be done in three days. The crew actually finished the work in two days, Chris sent out additional crew members to ensure they finish the work as promised, by Saturday. I specifically asked for this so I can be at home to keep an eye on the site. Jacob, the crew leader explained to me all the steps and called me out to see the progress. I was very happy with the work, profesional, clean and they have done all I asked for. After less than 36 hours, my basement wall was sealed (22 ft long), weeping tile replaced, interlock pavement and flower bed in place, the site was cleaned up and does not even show that we dug the whole thing up 3 ft below the surface. Highly recommend these guys!

Aug 12, 2011

Basement Waterproof on two sides of home and add sub pump Richard from NORTH YORK

Great to do business with. Im in contracting so I watch out. They did everything that I asked for. Result no more flooding basement after all the spring rains Thanks For The Great Job.

Jul 28, 2011

Basement foundation waterproofing Janet from Toronto

Chris at CityWide Group, Inc. was helpful and professional from the first phone call about our basement leak. He answered all questions clearly, quickly returned calls and emails, and was punctual with scheduling. His crews were efficient, quick and very neat, and they dealt well with neighbours. CityWide's quote was in the range of quotes received, and they have proved to be worth every penny. I selected them out of 10 quotes, and highly recommend them. Chris was very good to work with and he clearly knows his job well. Also, we made some changes and adjustments along the way, and Chris was always helpful, informative and accommodating. Thanks, Chris!

Jul 25, 2011

leaky basement waterproofing FLOR FIRMANTES from Scarborough

we we're very satisfied with the job done by citywide group. we definitely recommend citywide to all our friends and colleagues. the price is very satisfactory for the efficiency of job they did, the workers were very accommodating to our suggestions. the big bosses were always present on the jobsite and made sure the job was well done. thanks CITYWIDE, you took away our worries, gave us peace of mind for a no more leaking basement...all the time. oh we, definitely will not need your warranty, we know you did the right job the first time!!!!

Jul 22, 2011

Wet basement fix Jill from Ajax

I purchases a 'newer' house in Ajax approx. 3 months ago. Since we purchased the house, we knew there was a leaking foundation crack that had to be dealt with. We had City Wide come out to give us an estimate before we moved in. We waited a while to have the leak fixed, and just recently had them out to do the repair. I am happy I went with City Wide, as they met, and went beyond my expectations. They were within the range of quotes I received, but felt most comfortable with them.

Jul 21, 2011

waterproofing Sarah O from North York

City Wide Group was hired by my husband and I to waterproof a portion of our foundation. I found the company to be very professional and courteous about caring for our property. Very neat and tidy. Top notch service!

Jun 27, 2011

My basement was leaking vashti marwah from Scarborough

My basement was leaking and City Wide Group was contacted to fix the leak. They are very professional and very understanding and I am quite please with their workmanship. I will like to recommend them to any one out there who is looking for a contractor to fix their leaking foundation. A very happy and satisfied client.

Jun 27, 2011

Foundation wall replacement Dan Hughes from Burlington

City Wide Group was professional from start to finish during this project. We are very happy with the level of service and the work done. The work crews were extremely tidy during the 3 week job and the area was cleaned up and left in very good shape upon completion. I would have no hesitation recommending or using City Wide for any future work we require. 10++

Jun 22, 2011

Underpinning Mark from Toronto

City Wide came in on time and on budget. They are quick to respond to any concerns and extremely upfront and honest. They're price was somewhere in the middle of all the quotes we received, but i'd sooner spend a little bit more and know all will be taken care of. I'm sure the other guys would have surprised me with additional costs. Don't cheap out when it comes to your foundations! The customer service and quality of work was extremely professional. We actually had neighbours thanking us for hiring such a pro crew who respected their properties during the 6 week project. Definitely recommend.

Jun 16, 2011

Underpinning Amy from Toronto

With opening a new restaurant in an old building, we needed to lower the basement in order to have more capacity and public washrooms. City Wide Group was TOP NOTCH in terms of their expertise, service and explaining throughout the process. Their work is impeccable and they stand by any issues that may occur throughout and after the job is complete. Highly recommend!

May 31, 2011

Waterproofing Robyn from the Beach

City Wide Group did an exceptional job of our waterproofing project. After having water leak into our basement during heavy rains, we received several estimates and chose City Wide to complete the work based on their thorough approach. The job started in a very timely manner after we received the quote and was also completed sooner than we expected. Having witnessed the quality of the workmanship and attention to detail over the course of the job, we can absolutely testify to the fact that the work was done well and all problems were rectified. Waterproofing the perimeter of a home requires a considerable amount of disruption to the outside landscaping elements close to the house and City Wide group left the work site in impeccable condition throughout the course of the job. In the end, everything was put back together to look the same, if not better, than it had originally. Since completion of the project, we have had record rainfall this Spring but we have not experienced any further issues with water in our basement. We are confident that our water problems have been rectified and City Wide's lifetime fully transferable warranty only adds to our level of confidence. Dealing with Chris and his team was a very pleasant experience from start to finish and they impressed us with their professionalism and expertise. We would not hesitate to recommend their services to any one in need of an expert waterproofing job.

May 18, 2011

Waterproof Basement John from Toronto

After recent rains, we had a wet corner of our basement. Steve came promptly and was very helpful assessing the problem and explaining what needed to be done. Very professional in his dealings. Once we agreed to use City Wide, Steve and the crew took out the damaged carpets, cut out mouldy drywall and cleaned up right away. The next couple of days were spent hand digging around the back and sides of the house down to the weeping tiles and waterproofing from the outside. They went the extra yard to make a french drain 10 feet away from the house to take the downspout well away from the house. The worksite was kept clean at all times. The only issue was they used an old plastic pipe I had to take the water out to the french drain. When I expressed my concerns, Steve and the crew came back and replaced it with a proper 4"PVC pipe. The area was reseeded and grass is starting to grow back. Steve says they will come back to check the worksite in a few months. While making the repairs, we asked Steve to do a little work in the basement removing some cabinets and drywalling. The work was done well and his guys were great about moving some heavy items around the house while they were here. Overall, very good service.

May 08, 2011

Weeping tile excavation John from East York

Their work seems competent, but customer service was poor. They were slow providing quotes, they failed to do work they verbally agreed to (not on the contract), and they lost a house key I gave them to use while the work was underway. Considering their quote was higher than most, I feel I got poor service for the money spent. Next time I will likely look elsewhere.

Apr 27, 2011

waterproofing City wide group the best in the business! Nicole from Scarborough

Chris was very professional and honest,his team of four did a great job!very clean very organized.they were done on time even though I asked for an extra 15 feet at the last minute they were up for the task,thanks guys now on to the basement renovations!.......Nicole.

Apr 11, 2011

Basement Inspection & Waterproofing Quote Honest & Informative Monique from Toronto

We contacted City Wide group based on the Homestars reviews. Chris came to inspect our basement while we had the carpet pulled up and he was honest that our basement showed no reason for waterproofing. We were very impressed by his honesty. It's great to know that people are looking out for other people and helping them save money where they can. Honest, friendly and informative.

Apr 07, 2011

Waterproofing Chris and his crew were absolute pros. Alim from East York

The City Wide Team performed the waterproofing project exactly as advertised. The crew was and thorough and no corners were cut. Neighbouring properties were respected and the site was restored to a pre-project state. I would not hesitate to recommend The City Wide Group to friends, family and other aquaitances.

Apr 06, 2011

Basement waterproofing Perfect from start to finish Julie from North York

We had some water seeping into our basement during a snow melt. Harry from City Wide came over and gave us an estimate to correct the issue. My husband and I felt confident with him and his company, so we had them come in the following week. Joe and his crew showed up on time, and did a very clean job in the cold weather. They put back our interlocking stones, and left our property just as it was prior to starting. Overall I give them a 10/10 and do not have a single complaint.

Feb 16, 2011