Customer Recommendations 2010

Archived Customer Recommendations / Testimonials

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City Wide Group was impressive Dom from Etobicoke

Underpinning City Wide Group was hired to lower and underpin my basement and exceeded my expectations in terms of service and quality of their work. Strongly recommend them to any homeowner who needs to lower their basement.

Dec 13, 2010

Chris and workers did exactly as promised Alan CHippindale from Toronto

Foundation repair The estimate, project, completion on time and 20 yr warranty was what we were looking for. Chris was very professional and responsive. The work was good. They also repaired all the shrubs and areas they needed to tear up to do the work.

Dec 13, 2010

Chris at City Wide Group was amazing! Adrian from Riverdale

Back deck, foundation, siding, waterproofing We have used City Wide for several jobs in the last few years for both inside and outside home repairs and renovations. Chris and his team are incredibly customer-focused and efficient; plus their prices are comparable as we got competitive estimates on our last project. I would definitely recommend this company to my best friend and family members. Even Chris' mother was helpfully friendly in the office. Ask Chris for my phone number, and I can give you more details over the phone, if you like.

Dec 13, 2010

Wet Basement is now Dry! Alex Delzato from East York

Wet Basement Fix I had my house waterproofed by City Wide Group. We had several quotes, not being the highest or cheapest. We decided to hire City Wide because of their professionalism. We feel we made the right choice, as they did a beautiful job.

Dec 13, 2010

City Wide Group was professional at the service they provide Mike Raza from North York

Waterproofing This is the first time I have hired City Wide Group. Their rates were competitive and I decided to go with them due to their history and other reviews I had read and boy was it worth it. They were professional, timely and made sure to clean up after the job was done. All questions were answered and they ensured I was kept up to date with the progress. 10/10!

Nov 17, 2010

CityWide continues to impress Richard from North York

Foundation Waterproofing This is the third time I have hired City Wide Group to waterproof on of my properties. I have never been let down by them, nor could I say anything to critisize them. I firt used them in 2006 on two properties in scarborough. They did a tidy job, and the basements have remained dry. I put my trust is in this company and will continu to use them, if I require their skills.

Nov 03, 2010

CityWide did it right! Kim from Danforth

Waterproofing Basement We had hired a contractor to waterproof our basement 5 years ago. We still had leaks after, and the contractor refused to fix it.
We decided to look elsewhere. We were impressed with CityWide Group. They did an excellent job and we have not noticed any water in the basement since. Thank you City Wide!

Oct 22, 2010

Chris & gang were GREAT!! Paul C from Etobicoke

Internal Waterproofing We recently hired The City Wide Group for interior waterproofing of most of our basement. Their quote was competitive with others, but they seemed to explain things better. Chris explained exactly what they were going to do so we could understand. Jacob, Mark, Andrew, Wesley and Calvin started right when expected and worked very hard all day on one of the hottest, most humid days this summer. They were courteous, friendly and answered all our questions throughout the process. They also cleaned up everything when they were finished. They didn’t even mind me taking pictures periodically for our references. They also returned a few days later to spray the walls with an anti-fungal, anti-bacterial cleanser to ensure no future problems with any mold or effervescence. Very thorough!!
We highly recommend this company for their waterproofing and we have also hired them to rebuild our basement back to a liveable state after the waterproofing.

Sep 29, 2010

City Wide is just the best-bar none. Peter from North York

Water proofing Waterproofing is open heart surgery for the house. For something serious as this, one has to do their due diligence. Let's face it, I did not know anything about waterproofing but I am good at reading people and I liked the fact it was a family business, who take pride in their work. Dean, Chris and their cousins were just absolutely great. They were clean, courteous, on time and very competitive. What more can you ask for? Don't take my word for it, interview them for yourself. If they can please a picky, detailed SOB like me, others will not have any problem with them. Good luck!

Sep 23, 2010

Chris and His Crew were Professional and Thorough Lou from Toronto

waterproofing We interviewed a lot of other waterproofing contractors (eight, actually) before meeting with Chris. He explained the process they employed and was frank regarding our options. He was professional in disclosing all of the work that was to be done and prompt in notifying us as to when his crew would be available. His price was competitive with other quotes we received, and we felt that the amount asked was in keeping with the work to be performed. We gained the impression that City Wide would be responsive and would honor its time lines.
City Wide's crew was professional, courteous, and neat. They arrived on time, explained the work as it progressed and worked quickly to complete the job. Their thoroughness extended to re-seeding the grass along the patch of lawn along the front of the house and bagging and hauling away excess earth. They also managed to work around our brand new retaining wall without needing to dismantle or cut into it (steps that other waterproofing contractors insisted would be unavoidable).
Great work, City Wide! Thanks for taking the headache out of waterproofing!

Sep 11, 2010

Lynn was great Cherron Hayes from Richmond Hill

Waterproofing Basement My neighbour had CityWide do his basement waterproofing, my nephew needed it done and I called Citywide, Harry was more than prompt and examined everything and gave me a written quote, my nephew had it done and was very happy. I then needed the same job done and called Lynn, who is the best person to deal with in a company at the front that I have ever dealt with. we did have some problems and as many times as I called I was certainly made to feel that my problem was important and that both Lynn and Harry were doing everything to fix it. The job was done exceptionally well and thanks to Walter who certainly takes his work and job seriously. Thank you everyone SR Richmond Hill

Sep 07, 2010

Peace of Mind Grace from Toronto

Waterproofing I recently contacted Harry for advice to deal with another waterproofing contractor we had engaged whose work quickly became a source of enormous stress & concern for us. Harry & his son Chris were very generous with their time, offering immensely practical & detailed advice on how to mitigate the damage that was being done by this work which had already started & could not be fully stopped without resulting in nasty litigation. Life lesson learned from this experience: it pays to spend the extra bit of money front end to get peace of mind on work as significant as waterproofing. City-Wide offers that peace of mind. Our next waterproofing job will definitely be with them.

Aug 31, 2010

Couldn't ask for better! Sherry from East York

Waterproofing Basement This company is really amazing! Right from my initial phone call to receiving my warranty certificate, everything was executed to a "T"!
The secretary was very nice and took down my information. Chris called me when she said he would. Chris arrived on time for our initial meeting, he definitely knows the business inside and out, I was quite impressed. After receiving a couple more quotes, CityWide was right in the middle as far as pricing goes. I decided to go with them based on their reputation in the business and more thorough process of foundation waterproofing.
The crew arrived to conduct the work on the date (and time) Chris had told me. Right from the begging of the job, the crew took time and care in preparing for the manual excavation. I could tell they take a great deal of pride in their work. The did an excellent clean up and I couldn't be happier!
Thank-you CityWide, you are truly a great "group" of people!

Aug 11, 2010

Solid Guys Ralph from Toronto

Basement Waterproofing It's good to see a company that exudes a sense of hard work and honesty. Communication at times was in need of improvement, however these fellas did a good overall job waterproofing the side of my house and installing a sump pump. They kept the place clean, were punctual and took their jobs seriously.

Aug 08, 2010

CityWide to the Rescue Emily Steves from East York

Water leak stopped! I called CityWide Group about a week ago after the big storm. they came within 24 hours of my call and addressed the situation right away! They came back a couple days later to excatae around 2 sides of my house and install new weeping tiles & membranes.
Very clean and tidy. They were very helpful and nice to deal with.
Would tell my friends and family to use them! Thanks!

Jul 08, 2010

CityWide saved me! Grant from Hamilton

Waterproofing Wet Basement I own a 90+ year old home in Hamilton that is currently used as and income property. My tenant was getting water leaking into the basement and was going to move out. Thanks to Chris & CityWide Group, they were able to come within a week to stop the leak and my tenant stayed. I would use them again if I were in need of their services and would refer them to friends and family.

Grant F

Jun 05, 2010

CityWide was perfect! Brian from Midtown

Wet Basement repair in Midtown I agree with so many of the reviews on this site and now truly see why everyone’s been so happy with this company. They really did a perfect job from start to end. There is nothing I can say that I would have had them do differently. Brilliant!

Jun 04, 2010

City Wide Exceeded Our Expectations BE from Ave/Lawrence

Waterproofing When reading the recommendations on websites its hard to know how much is truth and how much is fiction. City Wide has received great reviews, and we now know why. Not only do they do excellent work (they repaired two leaks that had been giving us problems for years) but also their prices are fair and they are a pleasure to deal with. We highly recommend City Wide.

May 19, 2010

Exceptional Customer Service and Results Patricia M. from Toronto

Weeping Tile Replacement I used the City Wide Group to resolve basement water issues that I had with a house that I purchased a year ago. The house is 60 years old and had an outdated weeping tile system. I was able to meet with Harry, who outlined all steps involved, and estimate for the time that they work would take and the cost. They were able to start 1 week later. After the first day that the work was started, I arrived home to witness a very clean, and minimally disrupted area where the work was being done that included tarped areas. The work was completed within 2 and 1/2 days, and when done, I was impressed with the fact that I hardly could tell that a major excavation had been completed around my house. They even hosed down any dirt in the front area and driveway. There was minimal disruption to the neighbour’s property since the space in between the 2 houses did not leave a lot of room to work and they were able to preserve the neighbours trees. I was happy with the work that was done, the professionalism and hard work of all their workers, and the ease of the whole process. I would recommend this company to anyone that needs this type of work completed.

May 02, 2010

City Wide Group is the best of the best Evangeline Fernadnez - Barrister & Solicitor

Waterproofing I recently hired City Wide Group to do waterproofing in my basement. They were super fast and professional. They did extra work beyond the scope of our contract with no extra cost to me. Their service was superior and the work was beyond my expectation. Most importantly, this company has a "moral conscience"; their employees stay with them for 30 years, which tells me City Wide treat, their employees well. I recommended them to my friends. They are the best of the best. Cris (owner) please accept my sincerest thanks and gratitude for a job well done.

Evangeline P. [last name removed--Ed]
Barrister & Solicitor

Aug 22, 2010

Absolutely the right choice! James from Midtown Toronto

Underpinning the house for a habitable basement. Best decision made. This is a huge undertaking. Underpinning is a type of job not to be given to anyone. Choose very carefully! City Wide was prompt, gave a timely quote, started when promised, presented costs for additional work I requested during the job. There were no surprises in the end. The crew that worked with us treated our family and home with utmost respect, got the job done right and well beyond expectations. Issues come up during a job of this magnitude, City Wide are great problem solvers, they are all gentlemen and I would recommend them to you. City Wide is as professional as they come. They have the proper underpinning insurance and carry all the proper credentials. Pricing is a tad more but you get what you pay for. I also requested additional work outside of the contract along the way. Radiant floor heating, furnace installation and some needed plumbing. Well tackled. Our family thought moving was our only option for more space, we did not want to build an addition because we love our garden. MLS Listing fees and percentages coupled with the land transfer tax would add up to more than this job cost. It made sense to have this project completed. Well worth the investment! Thanks Chris and Harry and all the gents on the crew. If you think I am gushing... I am... I just know too many people with absolute horror stories of underpinning gone wrong. Good luck!

ps. great warranty too!

Apr 12, 2010

City Wide Group was perfect! Simon from Pickering

Waterproofing basement CityWide Group waterproofed my leaking foundation this past month. Chris gave me a fair quote and had one of the crews start work that same week. The crew was very polite, and most important to me they kept things very clean. We have had a few good rainstorms since and the basement is bone dry! I will happily recommend this company experiencing a wet basement like mine.


Mar 22, 2010

City Wide is excellent and highly qualified Hernan from South Cabbagetown

Underpinning and waterproofing As a CEA (Certified Energy Auditor) and Home Inspector I had the possibility to see a work done by this company in the basement of a client.
I was very well impressed and I made the decision to hire them to make the underpinning of my basement.
The job just has been finished and honestly that has been amazing!!
Harry and Chris are very professional and the work team they have is very qualified to do these kinds of jobs.
I will recommend City Wide to my clients in the future. I think they are the right people for these difficult jobs.

Hernan Camano, B.Arch, RHI, CEA

Mar 22, 2010

City Wide does great work Rob and Fanyi from Swansea

Underpinning Basement Harry and Chris lined up everything very well for our basement underpinning. Helped us find good subs for other work, and were overall very easy to deal with.

The crew worked tirelessly and the job was completed on time.
Will recommend, and will use them in my own business when I can.

Thanks Guys
North York Location

Mar 06, 2010

Problem Solved! Highly Recommended! Charles from Downtown

Waterproofing Foundation CityWide undertook at a contract my residence. They waterproofed 3 sides of my home, which I am totally happy with. They completed this job to my total satisfaction within 5 working days. My property was left very clean and tidy considering the undertaking. I would recommend this company to anyone looking to have a job like this executed effectively and efficiently.

Feb 11, 2010

Harry and his guys were great Scott from Davisville Village

Basement lowering I am a General Contractor myself, so am quite critical of others in the industry. Prior to engaging City Wide I interviewed 2 other small residential contractors. Both provided quotes that were completely unreasonable, and totally unnegotiable. Then I met Harry. He knows his stuff, he is quick, efficient, client-satisfaction centric, and his crew is exceptionally respectful of the fact that they are working in a house that people are living in. The job was cleaned every day, and the site was very safe.

Through the process there were a couple of changes. Harry and I negotiated completely reasonable and amicable terms on the changes and the job was completed in record time. Start to finish - 9 days.

Harry is a contractor's contractor and I would recommend his company to anyone. Don't take the chance on the guy with no insurance and a promise of doing the work for 10K. You will be sorely disappointed.....not to mention, your house may fall down.

Jan 22, 2010