Reviews

After moving into an older home, we had noticed water stains and a build-up of efflorescence on our foundation cinder blocks found in the basement crawlspace (at the back of the house). Ignoring the issue, we went ahead and had some landscaping done... Not our brightest move, given that during the heavy rains we had this summer/fall, we noticed that the water staining on the cinder blocks was getting darker (compounding this issue was that we also noticed that on one side of the house the ground was actually above the sill plate i.e. our house has siding and the siding was below grade). As per usual, I came here to see if I could find help. Had 3 quotes; all the quotes provided came from companies that were within the top 15 listed here.
City Wide was the ONLY company that showed genuine empathy and an interest to help me solve the problem quickly and efficiently. Casey was the gent who walked me through what would happen, how it would happen and how long. He took the time to explain, diagram and calculate total costs (vs. the other two companies who pretty much showed me their sales mags along with quoting me costs per linear foot). He walked around the house, looked inside the house, and was generally knowledgeable about what to expect.
What was truly incredible is that the crew that came out (George was the gent in charge there) hand dug everything, and put it all back together in such a fashion that if I hadn't seen the actually digging taking place, I'd have sworn they hadn't done anything at all. True to their word/contract, these guys go that extra mile - good professionals, great people and the work they accomplished appears to be top notch.

We hired these guys because they are trustworthy. Living in British Columbia, our family needs someone to look after our out of area investments. Anytime we can we recommend City Wide Group.

We had our cold cellar waterproofed a few months ago from the outside. After several rainy days since, the room is dry. Happy with the quality work Tony and his guys did. They took such care with our bushes and even power washed the driveway section afterwards. Very impressed with Tony from City Wide because he would always answer calls promptly when we had questions needing answers.

I was very impressed with the level of professionalism and workmanship this company provided my husband and I. Our entire basement has been nice and dry now for several months now after having some serious water damage this summer. Dean, one of the owners of this family business and his crew impressed us beyond expectations. The job was completed perfectly and we were even given the option to pay the balance over six months with 0% interest. Thank you Dean and crew, in the future The City Wide Group will be the company I refer any friends or family to for any water proofing or restoration. We Couldn't be more impressed with how this company is run. After dealing with many contractors over the years Dean and his family whom I met are truly exceptional people who genuinely care about the quality of the work and the customers they are dealing with.

I had the opportunity to use city wide and meet with Chris, one of the owners. I had seen him in HGTV so I thought I would call them. I thought maybe they would be expensive, but they were the middle of three closely priced quotes. The job was done with perfection and will call them back if I ever need these services again.

Great service. My persistent leak has now gone away. Thanks city wide for doing such a quick and thorough job, i should of done it years ago. The office staff was very accommodating to my needs and allowed me to pay in 4 instalments. Great people who know their business.

I am a general contractor and have subcontracted many waterproofing companies before. This was the first time using The City Wide Group. After this project, I am guaranteed to use them for all of my work going forward! The great service started with their estimator Jeff. He was very professional and was very thorough at assessing the water issue. After receiving the quote and accepting, Jeff scheduled the crew very quickly. I have worked with many trades before and I must say, the crew, run by George, that completed this project was by far one of the most professional and amazing crews I've worked with! They were fast and the quality of was was unbelievable. They always kept the site clean and safe. I am very happy with everyone from the company. The best experience I've had with subcontractors.

I called City Wide to work on the foundation for my parents' home in Toronto. The house is approx. 100 years old and had leaking and dampness in the basement. Tony and his crew did a very thorough job of digging up around the entire perimeter of the house, applying several layers of waterproofing materials, and filling in holes and gaps in the concrete above the foundation. The workers were punctual and the cost was more than reasonable given the amount of work that was done. The entire job took more than a week, and the driveway was re-asphalted after the ground had time to settle. I HIGHLY RECOMMEND THIS COMPANY IF YOU WANT THE JOB DONE PROPERLY!

Professionals at their finest: My experience from my first inquiry to final payment was nothing but professional. The office staff is very helpful and kind and the work crew delivered a dirty job with white glove level of service. I am totally amazed with city wide and would recommend them to anyone!

We had a severe foundation problem on our 70 yr old home and been putting off repairing our leak for several years. We called about 3 reputable companies for quotes. Only City Wide Group stood out and was clear when they explained the process on how they would repair and waterproof our foundation. They did a wonderful job and cleaned up after they were done. The work also comes with a lifetime transferrable warranty. We have been dry since job was done last month. I will recommend City wide to my friends and family.

I had a leaky basement wall waterproofed a couple of months ago, and it came through last Monday's deluge with not a single drop getting through.Thanks for a good job guys!

City Wide has done a tremendous job in waterproofing our basement. Chris and his team of professionals did an amazing job waterproofing our basement. The team did both the exterior and interior waterproofing of our basement and the result has been absolutely amazing. Before we would get water seeping into our basement after heavy rain, after the waterproofing we have withstood even the most heavy downpours in Toronto without any water in our basement. City Wide is a great choice for any waterproofing project. Thank you Chris & team for a great job!

Just wanted to pass along that once again, we had great service from your team. Starting with Chris Cavan, he listened, understood that we were under a very tight deadline, and brought in a crew in very short order, that were excellent. They were respectful, pleasant and extremely efficient. They limited the dust as much as possible and left the house free of all debris. And the best thing - when we had the torrential downpour 10 days later - we were totally dry. Your company was recommended to us back in 2010 for a different job. We were very satisfied with the results then as well. We will not hesitate to recommend your company in the future.

The City Wide Group is a great company you can definitely rely on for this type of work. They came to our property and gave us a reasonable estimate for the work. Everything was done within the agreed upon time and they left the place very clean upon completion. Very professional. The only negative comment is that they still have to return to repair the interlocking stone that sunk after the job was completed. We recommend not to pay for the job completely until all final work has been completed. On the whole the job was professionally done.

City Wide Group did a great job installing the waterproofing. They were very punctual and delivered quality work. My neighbour recommended City Wide to me and as a result I am a very happy customer too.

City Wide Group did a spectacular job waterproofing and sealing a crack by our basement window. The were very prompt and efficient. The job was completed in 4 1/2 hours and Jacob and his team left my backyard immaculate. I would definitely recommend them!

Great company, I am very pleased with the workmanship. They arrived when they said they would. And completed the job in a neat a clean manner. Very Pleased with the work.

We called City Wide to waterproof our wet basement. Chris came out and assessed our situation promptly. Our job involved a number of items such as an AC unit, stairs, concrete, window well and gas line to contend with. Upon completion, everything was restored just as when they started. We are a very satisfied customer.

Found them on-line and sent them a request for pricing on their website late at night when we discovered water in our basement after a rain storm. Before the other guys even called me back Chris had come out reviewed, given me a price and a start date. Extremely happy with the price and service, done on time.

Citywide provided realistic advice and did an excellent job. We were given a couple of different options for the repair, the pros and cons of each, and were able to make an informed decision. The work was done is a way that didn't disrupt our lives, dust barrier was put in place and many drop cloths were used, and we were given advanced notice of high noise levels.

We had a flood and didn't know where the problem steamed from. After calling many companies we selected Harry who was referred to us by a friend. His prices were competitive but his style was the most responsive and professional. He was quick to respond and his team found the problem and fixed it in a timely manner. They worked hard on the hottest of summer days and did a great job. They were friendly and helpful and went the extra mile. I am a picky customer and I have to say Harry and his team were a pleasure to deal with, professional, friendly and they know their business. Thanks Harry , I love my dry basement!

Chris and his team at City Wide Group were amazing. They worked extremely hard and efficiently on the underpinning and waterproofing of my basement. When I had questions or concerns, Chris was able to promptly address them. Underpinning is a big undertaking and I wouldn't trust just anyone!! City Wide has the knowledge and experience to complete the job.

Our house got hit hard with the big rainstorm this year.We needed a new roof that caused drywall and basement damage.It was hard on us financially to have to fix all of these projects.It was a very stressful time.I met with so many workers,and City Wide Group was the only company that stood out.He made me feel at ease right away and made me feel like he was concerned about my situation and tried to make things as easy as he could for me.They were quick and my backyard looks exactly like the way I had it.I had companies quote me three times as much as City Wide.I am a pretty picky person,so for me to give a company this kind of rating says alot!

Water started from side of house, called Citywide and \harry came out to check. Found out the water was coming from the dehumidifier. Harry was very helpful even though it had nothing to do with the work he did he came the house twice and phoned 3 times to help. We were happy to have his expertise. Thanks Harry. Matt and Joan Conner

Marti from home stars came by and provided us with a very reasonable estimate. He followed through on job completion. His workers tidied up the place. Was very satisfied with the work.

We had Steve from City Wide Group come out and estimate our waterproofing. After hearing from a few different companies, we chose to go with City Wide. Overall we are very happy with the job, and feel confident we picked the best guys in the business. We feel a lot better about our foundation now!

After our basement had serious flooding last summer, we reached out to several waterproofing companies for solutions and quotes. City Wide not only came up with the best comprehensive solution, but also the fairest price of 5 companies in Toronto. We were never charged a penny more than the quote and the job was done in less time than anticipated. Furthermore, the crew had to deal with our neighbours on a nearly daily basis, and did so in a very professional (and patient) manner. I highly recommend City Wide. Group.