Customer Recommendations 2012
Archived Customer Recommendations / Testimonials
foundation waterproofing repair ken martin from Thorold
I would say City Wide Group has to be the best waterproofing company going. I have used a couple other, so called reputable companies in the past to work on another property of mine, and the quality of not only workmanship, but the level of professionalism does not compare. I found City Wide Group through a referral from a co-worker, and they were also satisfied. They provided me a lifetime warranty with the work, and I feel comfortable putting my trust in this company, in the event I were to have any warranty related issues in the future. I strongly recommend city wide group to people looking for a waterproofing company.
Water Proofing a basement Todd from Little Italy
We had moisture leaking into a part of our basement. Chris came by and gave a estimate, and although we ran into some new challenges once the project was started, I trusted Chris as he provided advice on the best way to handle the issues. His workers did a good job and returned promptly when we asked them to complete once additional task before finishing the job. Chris and his staff were easy to deal with and I would recommend them
Foundation Waterproofing Angie from Toronto
I am extremely happy with the waterproofing work City Wide Group has provided. Job was done in a quick, very efficient manner. We would refer to others looking for a reliable waterproofing company.Thank you City Wide Group!
exterior waterproofing and window well change Diane Booth from Scarborough
We had waited 10 months for our regular guy to come-he didn't so we looked up Homestars and called City Wide.The pres- Harry Cavan came immediately, checked it out and gave us a price which was more than the prev guys said(but didnt come). We said yes and he had his guys there in 2 days and it took them 3 1/2 days- beautiful job. Those 2 guys were amazing- little guys- so strong and hardworking- dug it all out by hand. Made a new window well out of 4x4 treated wood. Parging & 2 membranes plus weeping tile etc. Good job. We are satisfied.
Waterproofing Basement and Drain Repair/Sump Pump Installation N. Nasser from East york
We recently had the City Wide Group do emergency work to repair an exterior drain that was not functioning (including installing a sump pump) and caused water seepage and flooding in our basement. They also waterproofed our basement. Harry Cavan and his team are first class professionals. They responded promptly, did an excellent job and they know exactly what they are doing. City Wide are simply the BEST. Do NOT waste your time talking to other companies. Save yourself the time and money. Go with City Wide Group.
Basement waterproofing Loic from Toronto
Highly recommended! Had to fix a leaky basement, but could afford only 70% of the total perimeter of the house. Chris was very helpful in determining the areas that had to be fixed in priority. Not only the team did the work on time, on budget and clean, but I also got more than what I wanted! At the end of the job, the team found a hole in the basement wall due to a legacy oil furnace. The hole was a likely source of water pouring in, but was beyond the perimeter in scope. At my great surprise, the team went above and beyond and fix the issue at no extra cost!
Waterproofing Steve from Toronto
The service was very professional. I felt confident right from my initial meeting with Chris. The work happen exactly as mentioned and scheduled and they actually finished a couple days early. They made sure to test everything afterwards, to make sure everthing was tied in. It has been over 1 year now and there has been no sign of moisture in my basement.
Waterproofing advice, camera inspection of drain Robyn from the Beach
Once again, Chris and his team provided us with excellent service and sound advice. Chris responded and inspected water in our basement the same day of my call and scheduled a team to install a sump pump very quickly thereafter. Upon opening an area behind a wall, the team discovered a hidden pipe so the decision was made to investigate further before proceeding. We appreciated Chris' conservative approach which saved us much disruption to our home and quite a lot of money. Ultimately, our water damage was attributed to a faulty dehumidifier and we did not need to proceed with the job. The extensive waterproofing job originally done for us by the City Wide Group has continued to keep our basement dry and we will continue to use and recommend their services as required. Our thanks go out to Chris and his professional team for their sound advice and unparalleled service.
Basement Waterproofing Claude Mathieu from Scarborough
I would recommend City Wide Group to anyone that needs waterproofing. The crew is professional and organized. Top quality material was used. They work hard, arrive as planned and keep the site cleaned. I am so ready for the rain now. Everything was explained clearly and now I am very satisfied and can sleep without worrying about the rain.
Waterproofing Leigh Solomon from Toronto
After we moved into our newly renovated home, we found out we had a HUGE leak in our basement. The leak was causing mold on the entire basement and dry walls. Our contractor hired someone to do the waterproofing during the renovation however we quickly realized we had to call a professional. We found City Wide on the internet. We called about 5 different companies and had City Wide be the only ones that showed up on time (the same day we called). Their quote was a little higher than the other quotes however it was worth every dime. City Wide employees were extremely knowledgeable. They immediately found the issue and started working within 2 days. The work was both internal and external. Workers showed up at 8am and left at 7pm. They were quiet and worked clean. In addition, they had to dig in our basement and replace drywalls. We didn’t even feel we had construction in the house. The basement is dry and we are extremely happy.
Basement Waterproofing Vicki from Richmond Hill
As a college educator I am always interested in supporting outstanding graduates who not only display expertise and skills but who uphold the tenets of good citizenship. From the first moment that I contacted CityWide and talked to Chris Cavan I knew that he was the young person I could rely on. Chris' impeccably good manners and warm personality was so refreshing. The work team that he sent out to replace weeping tiles on three sides of our house had a terrific work ethic and great professionalism. They were neat, tidy and thorough. And the icing on the cake is the life-time guarantee certificate that comes with CityWide's work. Thank you Chris and team.
Waterproofing side of home to fix water leak Josh from York University
A great experience. Steven from citywide came out and explained and quoted the.job. Reasonable pricing. The work was done within a week and the workmen were very polite and did a great and thorough job. I am very impressed so I figured I would write this review as I heard about citywide and Steven from citywide on homestars.
Wet Basement after a torrential rain Ray Matsunaga from Scarborough
Chris Cavan gave one of three quotes. His was the highest, but the most complete in assessing the problem. Price per foot of excavation was n between the other two. promised a two day job and he delivered. Very impressed with the crew he sent. Very professional, knowledgeable polite and efficient. They protected my neighbours property, cleaned up the site completely after the first day so that there would be no safety on inconvenience issues over the weekend. Completed the job on Monday and left the site very neat & clean. A number of the neighbours came around to comment on their excellent work and safe and considerate work process. Thanks Chris, Jacob and crew
Basement David Nowak from Scarborough
I called City Wide Group when I had a huge leak in my basement that was causing mold and just made the whole place smell. The nicest man, Stevan, came and waterproofed the whole place, and did an amazing job! We had it repainted, and its been like a whole new basement since!
Great help from Stephen in City Wide Group, thank you. Hanson from Thornhill
I found my basement was wet this summer(we moved in last winter). I called another company to come and estimate, they gave me $3000 quote. Then we called city wide group, Stephen came and checked the basement and outside wall very carefully, with his years experience and intuition, he kneeled down beside the hydro pipe in the wall and pull all the dirt and debris away, and found a hole three finger size, that's the place the water goes into basement. Stephen then told me how to fix it, what I should buy and where to buy it, so I can fix it by myself. After I fix it and I called Stephen again to see if he can come to have another check. He came and checked what I've done, and make sure it's good. All this wonderful help is free, Glad you came. Thanks again for you great help and excellent suggestion.
Foundation waterproofing and weeping tile install Dave Wright from Edmonton
I recently hired City Wide in May this year to waterproof the west wall of our house and also install a weeping tile system. After three estimates we weighed the options regarding price and procedures and decided to go with City Wide. The job quote included the removal and re-install of 140 square foot of pavers in between the houses which the other two companies would not include in their quote, and one was $ 6,000 more. City Wide was also able to dig down by hand and repair my wall without disrupting the neighbours side which was only three feet away! The other two quotes used machinery and would not consider doing the job unless both walls were exposed and fixed, and I would be responsible for the extra cost! Chris from City Wide was on time, very prompt with his quote, after ten minutes I knew exactly what it would cost us. The crew was very informative and diligent in their work habit. They talked to the neighbours informing them about the impending work. The stone walkway was put back as it was, cleaned, and you would never know anyone had been there. Life time transferable warranty to boot. Thank-you once again!
Basement Underpinning Atiya Dharamshi from Scarborough
I wish there was a rating option higher than 10 for this company and their team. We were overwhelmed by the pride this company has in delivering a superior quality product , their integrity and exceptional customer service. Chris was always attentive and quick to respond to our needs from the moment we requested information (before we were clients), to after the crew had finished and our project was completed. I had many questions, mainly regarding foundation safety/protection which Chris always answered honestly and intelligently and in terms I was able to understand. The team was polite, professional and extremely conscientious. The job is quite messy, but there was no mud/damage to our home or our outdoor paths. Our neighbours commented frequently on how respectful the team was with our property and our neighbors'. The finished product is Fab-U-Lous!!! I would hire this team again and again, and would recommend them to everyone. Thank you City Wide for peace of mind and money very well spent!
Basement waterproofing Derek from Toronto
Citywide did an excellent job. They dug up and waterproofed the full exterior perimeter of our basement. Their quote was on par with a few of the others we had, but none of the others included patching the strip cut out of the driveway or patio or any of the other finish work. The quote was very detailed and they followed through on all of it. Harry did the quote and follow up and was great to deal with. The crew they sent was friendly and professional. The job required a significant amount of bench footing which was done at the agreed upon price per foot. There were a few other add-ons to the job that they did at a very reasonable cost. Two small things to note. We had asked the crew foreman to make sure we saw each section prior to filling it back in. This worked fine for the first half of the job but was somehow forgotten for the second half. The other thing was they left some materials behind. True to his word Harry had someone come by to pick most of it up, but they still left some items which I ultimately disposed of myself. Neither of these things are enough to knock off a full star. An excellent job all around and we're very happy with it. I would recommend them to others.
Basement Underpinned Mary from East York
After recieving several quotes from local waterproofing companies, I decided to have my basement underpinned by City Wide Group based on their expertise in the business. My concerns were addressed in a prompt manner and the workers were professional and experienced. At the end of the job, my basement was left clean and dry and I have not had any water leakage since. The City Wide Group exceeded my expectations and I would be happy to recommend them to anyone!
Underpinning Rose from York
From beginning to end, Chris and his hard-working crew made us feel like we were getting our money's worth. Underpinning is a huge undertaking and a little nerve-wracking, but Chris was extremely clear in his explanations and made himself available by phone or email whenever we had questions or required clarification. CityWide took care of the engineers and permits for the job. Additionally, the crew were extremely hardworking and efficient. The workers had to hand dig the foundation since machines wouldn't fit through any of the openings to the basement - layers of concrete, dirt, mud and clay were all hand dug. They cleaned up the job site at the end of every day (even the neighbours commented on how respectful they were!). There were a few very minor issues that required some trades coming back to fix some things after the fact (toilet drain and minor driveway damage) and Chris took care of these things immediately and responded to my concerns in a timely manner. These are honest and good people. With underpinning, you don't want to take any chances on a company that doesn't know the ins and outs of engineering, permits and structural stability. CityWide knows what they're doing, and that's you're paying for (that and exceptional customer service and attention to detail). We've already recommended them to neighbours who are looking to do similar work on their homes.
Replacing masonry post with steel post in basement Vicki from Scarborough
To put my mind at ease, City Wide came promptly to place support posts in until they could schedule time to tear out and replace the crumbling & deteriorated masonry support post in our basement. The work was completed as quoted and the clean up was proper.
Waterproofing Anne from Forest Hill
We contacted City Wide Group when we noticed a leak in our laundry room. Chris came out to have a look the very next day. We had a very difficult waterproofing job to do, as the was very limited space between the neighbouring house. Chris's crew was very professional, and kept a clean site. Chris was very good with dealing with our neighbour, and keeping us both informed along the way. I will refer this company to all my friends and family.
window well/waterproofing repair eric guducci from Etobicoke
We had originally contacted City Wide Group to come and fix a window well at our house. They explained to us up front that the weeping tile they hook the window drain to might be plugged, and they told us the potential costs. We appreciated the honesty up front, to avoid the shock later on, but as it turns out, we were not so lucky, and we had to waterproof the rest of the wall to reach a connection for the drain. City Wide was very honest, and we had a sense of pride from estimater Steve, and Jacob and crew that completed the work.
basement waterproofing georgeta from Port Credit
City Wide Group is a very professional company. They provided with me the a fair quote, and superior service. My basement waterproofing project was not an easy one, but they certainly made it look easy. I am happy I found City Wide Group, and will not hesitate to use them on future properties. Keep up the great work!
waterproofing service alana p. from York
My husband and I were shopping around for a waterproofing company to waterproof our house. We already knew exactly what we wanted so it was fairly easy to compare quotes. Out of four quotes City Wide Group was the 2nd highest, but was still within the range. We felt confident with them because of their reputation, and they were very professional. The job was carried out on time, and completed a day ahead of schedule. Crew was careful and respectful of our property and neighbours. They completed the job, and I had to call them to arrange payment, which was nice, because we are used to contractors knocking at the door before the paint is dry, to collect payment. I feel we picked the best company for this type of work.
Underpinning and Waterproofing Jen from York
We wish we never had to do this job but sadly the gorgeous home we bought had no waterproofing and was leaking. On the first day that City Wide's crew came to work, they realized that there was a problem in our house that we didn't realize - namely, we had no footings and that the studs that were wet were actually load-bearing walls. It's a long story but if City Wide's crew were not more experienced, they would have gone ahead with the first step (cutting the wet studs) and this could have caused our house to collapse! We are sooo glad we hired a reputable company that has experience. Anyway we had our engineer check out what City Wide was saying and it was 100% true. Chris was so patient with us through this whole process as it took us a long time to decide how to proceed. Eventually when we were ready he gave us a great price, negotiated with us a bit, and we went ahead. The crew was so professional. Every night when they went the site looked as if my mother came and cleaned it. It was amazing. I have already recommended City Wide and would do so again in a heartbeat.
Waterproofing wet basement Lucy from Toronto
City Wide Group was very professional with their estimating and workmanship. I found them very pleasant and easy to deal with. The entire job was completed very smoothly and quickly.
foundation water proofing andrew m from high park
We have a house that is approx. 90 years old in the high park area. We are a semi detached house, and were experiencing a leak on the detached side of the house. Steve from City Wide Group came over to provide and estimate. We were happy they were able to remove and replace our concrete driveway without having to get multiple contractors involved. My wife and I were very pleased with the work and professionalism carried out by Steve and the crew assigned to complete the project. I wish all contractors operated in such was as city wide.
basement waterproofing Ali from East York
I wanted to use a local waterproofing contractor, so I had a few of them come by to give an estimate. City Wide was just a touch higher, but I felt comfortable with them so I hired them. I am thankful I did, because they did an excellent job, and did exactly what they promised and beyond. I will tell my friends and family about this company.
Waterproofing David from Summerhill
City Wide Group waterproofed out foundation in a very timely manner. They worked effectively and efficiently from beginning to end. There was an interlocking walk way that had to be dismantled and replaced. City Wide reinstalled it better than original. Overall a great experience, staff was very easy to deal with.
Kitchen and bsmt Reno. Amanda King from Scarborough
Amazing company! I was quoted by a few other companies but the city wide group was the best. Customer service, reliable, friendly and fair. They gave me exactly what I wanted. Very Professional, would definitely recommend!!!!
Waterproofing Tom from Welland
I had gathered a few quotes from waterproofing companies in the area. They all insisted on excavating around the house with big machines, which I really wanted to avoid. Chris from City Wide Group was the only one who was willing to meet my request and have it all hand dug, and for a fair price. The crew showed up on time and completed the job in a reasonable time frame. My grounds were kept clear of all excess soil and waste. They did a very thorough job, and I do not expect to see water in my basement again. Great job overall. A+
Cottage Waterproofing Madison from Muskoka Lake
Having used City Wide Group to waterproof and fix our wet basement in Toronto, we were very pleased with the work, so we convinced them to come to Muskoka to waterproof a portion of our cottage foundation. We were once again very satisfied with the work, and would not hesitate to call them in the event we required their services else where. Thanks again!
Foundation Waterproofing Kailey from Pickering
We had water coming into our basement through a crack in the foundation. We had a couple companies come out and they suggested an inside repair. We selected City Wide Group, as their approach was much more thorough, as it involved sealing the crack externally. We have since had a dry basement. I highly recommend this company to anyone facing the same issue.
Waterproofing Multiple Units Mike from Flemingdon Park
I have contracted City Wide Group a number of times of the years to waterproof several units in a town house community. They have always completed the jobs in a very clean and timely manner. Highly recommend!
Waterproofing Dennis Contracting from Toronto
We have used City Wide Group to waterproof multiple houses in the past. They have always been very professional and service has been unmatched. We will continue to use City Wide Group in the future for all of our waterproofing and underpinning needs!
waterproofing isaac from trinity-bellwoods
chris and the boys at city wide were fabulous. i felt comfortable from our first meeting to the completion of work .they were hard working, clean, respectful and fast. i'd recommend these guys to anyone.
Basement underpinning cameron from Toronto
Chris and his team are on time, responsible, clean up after themselves, and provide a very high quality service at a reasonable price. Five stars all around. I would highly recommend them.
foundation waterproofing Daniel from Don Mills
We hired Chris and City Wide Group to waterproof a portion of our newly renovated house. They faced several complexities with the job, such as removing out existing concrete pad, interlocking stones, a/c unit and pool pump, filter and heater. City Wide Group maintained a clean site, and were very respectful of the property. They constructed a custom pressure treated wood window well at the front of the house, and it turned out beautiful. All concrete and interlocking stone were put back better than original, and all pool appliances and A/C we re-connect. City Wide Group handled it all, we were headache free. I wish I knew some friends who have water coming in the basement so I could recommend this company. Thank-you
foundation waterproofing Dr. Jenny B. from Davisville
After having several foundation cracks and water seepage occur on one side of my house, I had contacted City Wide Group to assess my foundation. They came in with a fair quote, and a complete scope of work. I called them up on short notice to commence with work, and with a time deadline, as where the work was being done was on my neighbours property, which is a school. I wanted to ensure the work was done over their March break. Chris promised me they would be, and he and his team certainly delivered. Exception job all around!
Exterior and Interior Waterproofing Tony from Toronto
After receiving a group of estimates from a few different companies, I selected City Wide Group. I had a difficult job, with portions of the project having to be done internally, due to access restrictions on the exterior. For such a big job, the site was kept neat and tidy, and a superb clean up. I dealt with Chris, and two of his foreman. They are a bunch of great guys. I highly recommend this company!
Foundation Waterproofing from Dovercourt Diva
For beleaguered forever renovators, this is the company you want and thought you'd never find. In the best possible way, City Wide doesn't need you: to be there, to watch over them, to remind them. It was a well oiled machine. They came. They fixed. They cleaned and they left. They didn't leave a trace and left my yard looking better than they found it. The guys were diligent and polite. No slacking off. No loud yelling or music for my neighbours to hear. I wish I had more for these guys to do. For your shortlist of "best of" companies to do necessary jobs - these guys should be on it. For all single professional women - like me - these guys make it happen without stressing you out. Relatively small job they accepted to do. I didn't pay through the nose. I think I got good value for my money. I've been at this for 10 years. I'm not an easy person to please. This is my first review ever. Oh and don't doubt it: I asked the neighbours who watched them work and I checked progress and yup that meant flashlight in hand if I got home late. Solid job.
Foundation Waterproofing Honrie from Beaches
After several estimates I was very pleased that I chose City Wide Group, due to their great reputation and the fact they have won the Consumers Choice award so many times. I was so impressed with how the job was conducted, the area that was waterproofed was left better than original. My waterproofing was done in 2005. My basement has been dry since, and free of any odor. I would not hesitate to refer City Wide Group.
outdoor waterproofing Rob from Etobicoke
Last year had water come into my basement through the foundation, placed a call to City Wide. They came over and explained what they could do to prevent the leaking. We negotiated a price and within a week City Wide had their crew come over. Within 3 days the crew had completed the job. I was happy with their work I would recommend City Wide to anyone
Waterproofing Plinio from Mirvish Village
I hired City Wide Group to waterproof my foundation and since then my basement is totally dry. Their pricing was completive with other quotes. I felt comfortable hiring them, as they were very professional explaining and delivering. They took care of removing a few large trees around my property, and were very clean throughout the whole project. My basement has been bone dry ever since. If I were to summarize their performance and workmanship in one would it would be "amazing".
Waterproofing & Interlocking Stone Morad P. from Scarborough
The City Wide Group initially came out to our residence to waterproof the back of house, as we were having a fair amount of water coming into our basement. After having them complete our waterproofing, we were happy with their work, and had their team remove an old area of cracked concrete patio and had them put in a new interlocking stone patio. Both jobs were done on time and on budget. I will recommend to my family, friends and co-workers.
Foundation Waterproofing Mrs. Low from Guildwood
City Wide Group did our waterproofing at our house. The team was great, and very clean. They started the job when they said they would, and finished the job when we were told. Would recommend this company for all of your waterproofing needs.
Waterproofing Kevin Hooey from Scarborough
Had a very positive experience in hiring Harry to waterproof the entire perimeter of my home. The boys were very professional in terms of completing each step to perfection and restoring all disturbed areas. All shrubs were carefully dug up and replanted, a concrete walkway that had to be busted up was replaced better than the original and the portion of the driveway that had to be taken up was laid smoother than the part of the driveway that hadn't been disturbed. The property looks cleaner AND the basement is finally dry.
Basement waterproofed Teresa Nice from East York
City Wide Group waterproofed my basement last summer. The whole team were very professional, and very efficient. The job was done within the time line given and the best part is 8 months later my basement is dry. Not only do I have a dry basement but peace of mind every time it rains. Thanks guys!
Underpinning, Waterproofing of Basement Ingrid from the Beach
Our basement started off at 6 ft 2 inches with bad drains and damp spots. Chris oversaw our project and was always professional, helpful, knowledgeable, and courteous. His crew, led by Jakob, did an absolutely exceptional job of underpinning the entire basement, digging out a crawl space, replacing all beams and support posts, waterproofing, and replacing the drains. Our new height is now a beautiful 8 ft 2 inches and worth every penny (and believe me, it cost us a few :) ). The crew was skilled, hard-working, conscientious, extremely tidy, and very courteous toward us and our neighbours. They were a real pleasure to have in our home. We recommend City Wide without hesitation. If you are looking for quality work, don't hesitate to give Chris a call.
Basement Waterproofing Scott from Scarborough
A few weeks ago I came down to my basement to notice a puddle of water. I was searching for waterproofing companies, and selected City Wide Group because of their professional approach and presence. Overall it was a very positive experience. I would use them again if I had to (fingers crossed).
Waterproofing of foundation Julie from North York
I selected City Wide Group to waterproof a foundation of an investment property of mine. They commenced the job on time, as promised. I am very happy with the Job, Chris the estimator was great, and Frank the foreman was very informative. When the job was completed, it looked like my property was never even touched. I will definitely recommend City Wide Group. My basement is now dry and doesn’t smell musty anymore.
Exterior and Interior Waterproofing John from Toronto
I hired City Wide Group to waterproof our foundation. The majority of the work was done from the exterior of the home, with a portion of the work being done internally, due to restraints on the exterior. I am very happy with the completed work, the staff was very hard working and very neat and tidy. The work was completed about 6 months ago and my basement has been dry since.
Water proofing outside wall and replace weeping tiles Kris from Scarborough
Started the job when they said they would. * Came every day unless weather did not permit it. * Workers kept us informed of the progress and would phone if they couldn't come over (it was always because of the weather). * The workers were professional, hardworking, reliable and a pleasure to deal with, they were always accommodating answering our questions and concerns. * We were VERY PLEASED that site was left clean, it looked as if no one was ever there. * The contract was simple and short - no hidden surprises. * I felt no stress throughout this entire experience because I was dealing with honest, experienced, and dependable people. * Lifetime Transferable Warranty - which to me means that they totally believe in their work and the products that they use. * Chris (Our Sales Representative) was very knowledgeable, made suggestions that we appreciated and ALWAYS returned our calls, usually within half an hour or less. * I even saved 5% with a coupon I printed from their website if used by March 11, 2012. * This was a GOOD experience! We've had bad experiences with contractors in the past and it was refreshing to have this company show me that there are still good people out there that do an exceptional job, take pride in their work and CARE! I would highly recommend CITY WIDE GROUP INC. without a doubt. Check out their website: https://www.citywidegroup.com to see what other services they offer. I am one VERY HAPPY customer.
Leaky Basement Waterproofed Grez from North York eg Vichod
We had one wall along the driveway that was leaking. We chose to go with City Wide Group because of their reputation. They removed our old asphalt driveway, waterproofed the wall as per their estimate, and relayed the asphalt. My wife and I would never suspect that there was such a large excavation done. Very clean and professional. I wish all contractors operated like these guys!